From the ManufacturerOverview Optimized performance and as much repair as you need for your PC. You get a full time tech concierge for Mac and Windows PCs, laptops, and desktops. What is Clean Machine?Clean Machine provides a unique service that consumers, schools systems, small businesses, and others really want–their very own PC concierge. This is a service that provides relief from the adware, spyware, and viruses that plague PC users. We are a proactive service that prevents bad (more…)
While this little pen drive does come with some software to install that’s not all that it really is. The software basically sets your personal computer up for a remote connection to the Clean Machine Concierges. But what they don’t mention in the product details is the fact that you will have to pay a 9.99 a month fee for use of this product after the first year and you only get 6 scheduled maintenance of your system in that year, not monthly like it would have you to believe in other parts of the description.
While it seems like a great idea when you first glance at this device it’s more than what it appears to be.
Why are they selling this device for so much when you don’t really get all that much. you’re basically paying them to log into your computer 6 times in a years time for 120 bucks. So each time someone connects to your computer it’s 20.00 bucks that you have paid for that.
Pros:
you don’t have to do the work and they insure your system and they also help with ID theft
Kind of simple to use
Software comes on a small THUMB DRIVE, better than a CD!
Cons:
You have someone you have never met messing with your computer (you don’t know if this person is going to take your work and sell it as theirs, or take some files and plaster them all over the internet)
Now yes this is a company that is licensed and insured and all that great stuff like that but I just haven’t heard enough about them to put my trust in them with my personal files on my home PC. IE Family photos, work documents, My designs that haven’t been patented yet and so much more. Call me a little paranoid but I need to know a lot more about this company than just a little video and a few good reviews before I go diving and using this product.
To me at this point I just don’t trust it/them enough to take these risks!
5.0 out of 5 stars
They came through when I needed them
I was having PC troubles and they got the work done while I was out of the house taking care of a sick relative.
Seems to work from initial clean. Very easy to run as it does it overnight. Will post back with more details as soon as I go through all the changes it made. I am fairly technical when it comes to computers so it will be interesting to see what items I miss on my normal scans. The good news is that running this has not negatively impacted me so far!
**Detalied Review***
Installation of this program is very easy and it is very small as well. After installing the program, it asks you for some information on how to contact you (e-mail and phone). Within 3 hours or so I received an e-mail to ask if the following day would be a good time to run the first scan. I confirmed via e-mail and just waited.
Two morning later I awoke and found my machine was still in the intial scan from the prvious night. Seeing that I have 1.5 terabytes of storage, I was not surprised as a virus scan and degrag can take hours. I’m sure they notes the time in their logs for next month’s scan!
Anyway, there was an open text box where you can chat with the tech running the scan. They were very friendly and very aware that I may need my computer soon so they asked how long before I needed it. I gave them plenty of time to finish their scans as I was interested in seeing the end results.
A few items to know, they setup a separate user on your machine under their name so they don’t mess up your desktop settings on your own accounts. This will require one additional step when you tunr you machine on from a bott as you will need to select your username. For those who have multiple users, its no big deal. But for some that only use one user account, just be aware of this.
After the scan, the tech logged out and I logged into my home account. I checked my e-mail and found the full log of everything that they did including the inventory of my machine. Not surprisingly, they found not viruses, all my core systems were working properly and my discs were properly defragged. As I mentioned, I am a fairly sophisticated with computers and control all of my own scans, running processes and just about everythings else that concerns my computer.
If anything, the thorough scans that this software did, reaffirmed my abilities (which is nice) but also confirmed the fact that my knowledge level on this stuff is most likely above average for most users. All of the scans they did are ones that I help other people in my family with so I believe that this software is great for those people that don’t have the knowledge, patience or time to run all of these scans.
I would highly recommend this software/service for everyone looking to protect themsleves from everything that is bad out there on the internet. You would be surprised at how easy it is do have spyware, malware, viruses and other potentially dangerous software on your machine wiothout even knowing it. This service will help you keep you machine clean and you won’t have to do a thing. It’s very nice!
5.0 out of 5 stars
I like them
I love their service. I believe 4 times a year they clean and update and correct anything wrong with my computer.
I have been a user of PC Clean Machine’s PC Concierge service for several months now and I’m a huge fan! Primarily I use my PC for a home office system and Clean Machine has saved me countless hours of clueless stumbling through diagnostic and remediation programs. I am not technically savvy, and keeping up with the latest anti-spyware and PC optimization programs is way beyond my comprehension and patience. Enter Clean Machine: One a month, overnight while I’m asleep, they scrub and optimize the performance of my PC. The following morning a report is in my email detailing exactly what they’ve done and whether or not they detected any issues requiring remediation. They run anti-spyware/adware programs, de-frag my disc and do an overall system check-up. It’s like a complete lube job and oil change for my PC, with some new spark plugs thrown in for good measure. After that, I’m good to go…and go fast!!
Andrew Einhorn
CFO
Oceana Therapeutics, Inc.
1.0 out of 5 stars
Minimal benifits while being obtrusive and a hassle
The only people I could see possibly benefiting from this product are those with no computer experience whatsoever.
5.0 out of 5 stars
Supportive and Persistent!!!
This is how I would rate the team from PC Clean Machine. Initially, I was a little apprehensive about giving someone from across the world access to my computer.
1.0 out of 5 stars
Cancelled my account after 2nd “service”.
At first this looked like a worthwhile service. Having acquired it under the Amazon Vine(tm) program in November, my first service during the first week of December went fine, but…
2.0 out of 5 stars
Good concept, only for beginners
I always thought that a good on-line service like the concierge service was a really needed service.
2.0 out of 5 stars
Not worth the price and the hidden fees.
Easy to install, and a neat little gadget, but I personally don’t think this is worth the money for residential customers.
3.0 out of 5 stars
limited usefulness for home PC users
I can see the appeal of this product if you’re using it on a computer in an office/home office environment: your computer is literally a business machine – you work on it and not…
5.0 out of 5 stars
PC Clean Machine is a Great Product
I first purchased this product a few months ago when my son went on a website that he shouldn’t have and gummed up our machine with all kinds of new viruses.
5.0 out of 5 stars
For those of us that do not have time
The “PC Clean Machine Personal PC Concierge Service” does not do anything that the average PC owner cannot do for him/her self.